Reporting a Burst Water Main
Please note that Water Direct is not a water utility company. If you see evidence of a burst water main you should contact your provider as a matter of urgency.
If you are a business client, and your premises is affected by the loss of your water supply, please call us on 0845 345 1724, where one of our team will be able to provide some alternative water supply solutions.
A full list of the leak reporting telephone numbers for the UK’s water Utility companies is below for your convenience.
Anglian Water Group (includes Hartlepool Water) - www.anglianwater.co.uk - 0800 771 881
Bournemouth & West Hampshire Water plc - www.bwhwater.co.uk - 08005 878 979
Bristol Water plc - www.bristolwater.co.uk - 0800 801 011
Cambridge Water plc - www.cambridge-water.co.uk - 01223 70 60 50
Cholderton & District Water Company - www.choldertonwater.co.uk - 01980 629203
Dee Valley Water plc - www.deevalleygroup.com - 0800 2987112
Dwr Cymru Welsh Water - www.dwrcymru.co.uk - 0800 281 432
Island Water Authorities (Guernsey Water, Jersey Water, Council of the Isles of Scilly & Isle of Man Water Authority) * www.jerseywater.je - 01534 707302
Northern Ireland Water - www.niwater.com - 08457 440088
Northumbrian Water Group plc - (includes Essex & Suffolk Water) - www.nwl.co.uk / www.eswater.co.uk - 0800 393 084 / 0800 526 337
Portsmouth Water Ltd - www.portsmouthwater.co.uk - 023 9249 9888
Scottish Water - www.scottishwater.co.uk - 0845 600 8855
Severn Trent plc - www.severntrent.co.uk - 0121 722 4000
South East Water Ltd - www.southeastwater.co.uk - 0800 614 366
South Staffordshire Water plc - www.south-staffs-water.co.uk - 0800 389 10 11
South West Water Ltd (Pennon Group plc) - www.southwestwater.co.uk - 0800 169 1144
Southern Water - www.southernwater.co.uk - 0845 278 0845
Sutton and East Surrey Water plc - www.waterplc.com - 01737 772000
Thames Water Ltd - www.thameswater.co.uk - 0800 714614
United Utilities - www.unitedutilities.com - 0800 330 033
Veolia Water East Ltd (formerly Tendring Hundred Water) - www.veoliawater.co.uk/east - 0845 1489299
Veolia Water Southeast Ltd (formerly Folkestone and Dover Water) - www.veoliawater.co.uk/southeast - 0845 888 5 888
Veolia Water Three Valleys (formerly Three Valleys Water) - www.veoliawater.co.uk/central - 0845 782 3333
Wessex Water Services Ltd - www.wessexwater.co.uk - 0800 692 0 692
Yorkshire Water Services Ltd (Kelda Group Ltd) - www.yorkshirewater.com - 0800 57 35 53
