Alternative Water Supply Partnership Protects Yorkshire Water Customers
At Water Direct, we believe in innovation and collaboration to ensure our customers receive the best service. That’s why we’re so excited to share a new vlog highlighting our recent partnership with Yorkshire Water. Our work with Yorkshire Water is a major change in the delivery of alternative water services, which guarantees rapid response times—delivering a first-response team and water tanker to any incident, anywhere in the UK’s largest county, within 90 minutes.
Interviewed by Phil Alsop, Editor of the Water Magazine, this water vlog explores how this strategic partnership aims to provide reliable and efficient water supply solutions, especially during unexpected disruptions. Hear from Adam Johnson, CEO of Water Direct, and Tom Carter, Manager of Emergency Preparedness & Response at Yorkshire Water, talk about the processes and technologies we’ve implemented to enhance service delivery and customer satisfaction.
Tom Carter explains why the partnership is so crucial: “We’re no longer looking at an outage and wondering how quickly a supplier can respond. We can now expect tankers within 90 minutes – a key element of our new partnership. Getting water flowing back into customers’ taps as soon as possible is a priority. Our partnership with Water Direct offers a huge change not only for our customers but for the wider industry.”
Watch the full Water Vlog and join us in our mission to ensure continuous, quality water supply to our valued customers.
