Water Utility Partners
Water Direct is a trusted alternative water supplier helping water utilities to enhance service delivery, improve emergency preparedness, and meet regulatory targets.
Drive Resilience, Reliability, and CSAT
Water Direct is a trusted partner for utility companies, providing reliable and scalable alternative water solutions that enhance service resilience, reduce GSS liabilities, and boost C-MeX scores. With decades of experience in the utility sector, we are uniquely equipped to support your network’s most critical needs, ensuring a dependable, resilient, and sustainable water supply infrastructure for both current and future demands.
Our expertise empowers utilities to strengthen infrastructure, improve emergency preparedness, and future-proof supply networks. We are committed to helping you meet regulatory targets, protect your brand reputation, and ensure long-term water resilience.
Advantages of Partnering with Water Direct
Protect & Enhance C-MeX Scores
Our service continuity solutions support water utilities in boosting C-MeX scores. By ensuring rapid response and uninterrupted service, we help build customer trust and community reputation, directly enhancing public perception and regulatory standing.
Reduce GSS Liabilities & Risk
As a failsafe, we help utilities avoid GSS penalties by quickly addressing disruptions. Our responsive backup services control costs and manage risk, delivering a cost-effective, reliable solution that protects the bottom line.
Maintain Compliance
We bring enhanced service resilience through collaborative operations. With our structured emergency planning, utilities are empowered to meet and exceed regulatory targets. Our services reduce operational risks and support compliance, enhancing overall performance and reward potential.
Sustainable Long-Term Growth
Flexible commercial arrangements, proactive contingency planning, and collaborative support create a foundation for long-term success, helping your utility meet regulatory goals and achieve sustainable growth.
Solutions Designed to Meet Water Utility Needs
Emergency & Planned Alternative Water Supply
1. Alternative Water Supply
Our comprehensive services include bulk water tanker deliveries, bulk water solutions, and bottled water supplies, help mitigate the impact of interrupted supply during unexpected disruptions or planned maintenance. Our solutions are designed to fit any requirement or logistical challenge, our services include:
- Bulk Water & Mains-Connected Tankers – Our fleet includes the UK’s largest collection of dedicated drinking water tankers.
- Temporary Water Supply & Storage – We have a range of temporary water bowsers and static tanks for flexible, on-demand deployment.
- Nationwide Bottled Water Bank – With over four million litres of bottled water stockpiled across the UK.
- Reliable Testing and Maintenance Support – From system chlorination and temporary storage tank cleaning to water supply for pressure testing, ice pigging, flushing, and swabbing.
Building Resilience for Future Challenges
2. Proactive Contingency
Our partnerships with utilities are focused on proactive support, continuous innovation, and strategic planning that enhance operational resilience and ensure customer satisfaction over time.
From unexpected disruptions to scheduled maintenance, a robust contingency plan is essential to protect your network, maintain customer trust, and meet regulatory obligations.
- Emergency preparedness and contingency planning – Our contingency planning services are designed to address specific network vulnerabilities and operational requirements.
This includes pre-mapping of access points, developing tanker routes, and alternative source planning, ensuring a seamless emergency response when required. - Flexible commercial models aligned to regulatory requirements.
- Ongoing partner success via a dedicated account manager.
PSR Support & Rapid Incident Response
3. Priority Services & Customer Care
In times of disruption, Water Direct helps utilities meet their duty of care obligations with a seamless service designed to ensure continued access to quality drinking water across communities. Our services combine rapid deployment, comprehensive management, and dedicated logistics protecting your reputation and enhancing customer trust.
Our services include end-to-end doorstep deliveries for priority customers and managed bottled water stations for rapid organised distribution.
These services are designed for rapid setup and deployment, and are managed by Water Direct’s team, allowing your internal teams to focus on core activities. Read on below for more detail on these services.
End-to-End Doorstep Deliveries
Managed Bottled Water Stations
Supported by the largest nationwide courier network tailored for PSR deliveries, our dedicated Operations and Logistics Planning team ensures seamless coordination through our custom-built supply chain. Scalable to meet the needs of entire DMAs, we deliver unmatched reliability and responsiveness when it matters most. Connecting you to a national team of couriers with specialist expertise in PSR deliveries:
- Customised deployment planning: Our Planning team ensure optimal allocation of resources and coordination.
- Access to our PSR Management Portal (coming in 2025): Track and manage incidents in real time with our cutting-edge proprietary PSR incident management tool.
- GDPR-compliant data verification: Our comprehensive address checks help to guarantee accurate deliveries.
- Bespoke delivery options: Water can be delivered in quantities of 12 or 24 L, with bottle sizes of 2L, 1.5L or 500ml.
- Proof of Delivery (POD) tracking: Providing a reliable audit trail of when and where deliveries are made.
- Enhanced communication support: We can support with complementary informational leaflet drops.
Our managed bottled water handout stations help utilities meet their duty of care with a flexible, end-to-end solution that mitigates the impact of mains supply loss, ensuring wider community support.
Designed as a turnkey solution, these stations ensure mass deployment straight to the public. Our experienced team manages every aspect of the service, including labour, traffic management and supplies, allowing your internal teams to focus on essential repair and maintenance tasks.
- Tactical planning & location pre-assessment: We identify optimal locations and develop a logistics plan designed for easy access and quick set up.
- Comprehensive onsite management: We manage stock levels, traffic, and resources to ensure smooth operations.
- Enhanced operational focus: By handling distribution logistics, we empower your teams to focus on resolving the root cause of the incident, accelerating resolutions and / or maintaining service continuity.
About the Nationwide Bottled Water Bank
At the heart of our bottled water service operation is the Water Direct Nationwide Bottled Water Bank – a pioneering resource, boasting over 4 million litres of bottled water, meticulously managed for rapid deployment across the UK.
This unique, resilient stock enables us to respond swiftly to any request, delivering unmatched water resilience that no other provider can offer.
Why Partner with Water Direct?
Unmatched Service Capabilities
As the UK’s top alternative water supplier, Water Direct offers comprehensive services, including emergency supply, bulk delivery, and contingency planning. With the largest UK fleet and 24/7 support, we ensure your clients’ continuous access to clean water.
Flexible Commercial
Models
We tailor our partnership models—whether revenue-sharing, commission-based, or joint go-to-market—to align with your business goals and drive growth.
Committed to Excellence, Innovation & Customer Focus
Water Direct’s commitment to quality, customer satisfaction, and innovation strengthens your utility’s brand reputation, signalling to customers and stakeholders a dedication to service excellence and sustainable practices.
Data-Driven Solutions for Smarter Water Management
We leverage innovative, data-driven solutions including remote monitoring and actionable data insights, enable utilities to track water supply levels, ensure quality, and adapt swiftly to changing conditions.
Case Studies
Get in touch with our team
Call 0345 345 1725 anytime, the team is available 24/7
Email enquiries@water-direct.co.uk
Chat to one of our team now via the online chat.