A national Asian restaurant chain’s Central Kitchen Is WaterTight™
Since opening its first restaurant in Bloomsbury in 1992, the restaurant chain has grown. Currently, it is one of UK’s leading hospitality brands. With more than 150 restaurants in the UK, the award-winning Asian-inspired restaurant chain is a popular destination for food fanatics. It serves an estimated 6.5 million katsu curries each year.
With 39 restaurants in London alone, it is essential for the chain to continue operating. Efficiency is the top priority to meet the demands of its growing client base. The chain’s Central Kitchen is responsible for making the sauces for all its restaurants. Chefs cook three days in advance to allow for extra stock flexibility.
Even a minor disruption to the kitchen’s water supply could lead to major disruptions. It could lead to restaurant closures, unhappy customers and reputational risk. That is why they needed a WaterTight™ contingency plan.
It is essential to ensure quality at every step
With the reputation of over 150 restaurants at stake, the Asian restaurant chain needed to put a sufficient plan in place to understand and accommodate for any unexpected water supply issues.
Relying on 30,000 litres of water each day, it was essential for London’s Central Kitchen venue to ensure that an emergency water supply was always available to mitigate any threat of closure. The restaurant chain identified that even something as small-scale as low water pressure could lead to appliance malfunction and equipment failure, putting added pressure on kitchen staff and ultimately forcing closure.
This led them to contact Water Direct’s water resilience team, who worked with the restaurant chain to provide vital insights into how to mitigate risks to their site and operations via a WaterTight™ contingency plan.
In the last year alone there were 53,397 burst water mains in the UK
Having a plan for a water emergency is essential for the continued operation of a business. The hospitality industry is particularly vulnerable. Food production can’t gamble on the quality of water, supply, particularly as the health of customers could be at risk.
The national Asian restaurant chain recognised the importance of protecting its operations. It had a detailed audit carried out by Water Direct. Their site-specific emergency plan covers a wide variety of risks, including an alternative water supply to compensate for a sudden loss of water. The assured plan guarantees that Water Direct will be available 24 hours a day, 365 days a year with a 30,000-litre water tanker to accommodate any loss of supply.
The restaurant chain’s comprehensive WaterTight™ contingency plan also considers the issue of contamination that can occur in a number of ways, from leaking pipes, ageing infrastructure or flooding. Water Direct has the capability to flush all pipes and carry out a series of detailed tests on-site to ensure water quality before production is resumed.
Why get a WaterTight™ contingency plan for water?
National surveys by UK water utility companies found that up to two-thirds of businesses are not aware that it is not the responsibility of water utility companies to provide an emergency water supply.
The water industry is lobbying for businesses to pre-empt any disruptions caused by loss or contamination of water with a dedicated water continuity plan.
Through years of experience and multi-million-pound investment in capability, Water Direct can provide a valuable insight into any potential risks in your business’s current water operations, providing an extensive site, operational and infrastructure audit.