We’d like to offer our reassurance that Water Direct remains operational. We’re here and available as normal to help with alternative water supplies.
We have taken appropriate precautions in line with government advice to ensure we’re keeping everyone safe whilst operating effectively. Provision of our products and services is not impacted at this time and we would like to assure our customers of our preparedness for any eventuality.
We have precautionary measures in place to ensure minimal impact during the coming weeks:
Business Continuity Management System (BCMS)
We operate a certified Business Continuity Management System (ISO 22301) and use it to test and maintain our own business continuity including the preparation and exercising of contingency plans in case of any prolonged disruption.
Measures have been put in place to enable staff members to work remotely unless they are undertaking physical operations for our customers.
We also work with a number of agencies to provide additional, trained staff when required, providing escalation measures if necessary. We are in regular contact with these agencies to ensure they also have necessary precautions in place.
Our field technicians/lorry drivers are confirmed as ‘key workers’ as the services we provide are critical to national infrastructure.
We are therefore able to keep operating 24/7 whilst following government guidelines to ensure the safety and wellbeing of our staff, customers and their dependants.
These measures include social distancing between workers, limiting contact with one another, and the ability to be based remotely while not on active duty.
Each driver will be maintaining their own vehicle where possible to reduce potential risk of passing the virus between colleagues. All vehicle cabs are thoroughly disinfected before and after use to further protect our staff.
As part of our BCMS, we work with multiple haulage partners in order to ensure continued service. We are also in touch with all of these companies to ensure they too have previsions in place to continue operating as the situation continues to develop.
Technicians/drivers at these companies also fall within the key workers category as part of our supply chain and will therefore be able to continue operating as normal when contracted on our behalf.
We are in regular communication with our bottled water producers and other suppliers to understand changes in the levels of stock demand. As part of our BCMS we work with a number of producers to maintain supply levels and to ensure escalation remains possible.
Meetings and Travel
We have cancelled/postponed all external face to face meetings. We are using video conferencing for all necessary internal meetings thereby keeping travel to an absolute minimum.
We are limiting contact where possible and our staff onsite will be taking extra precautions to ensure minimal contact. We have implemented alternative methods to confirm receipt of delivery to help reduce this.
Our employees, suppliers and sub-contractors have been instructed to follow the government guidelines and maintain a two-metre distance from others where possible.
We are regularly communicating with staff and our supply chain to update them on our stance as a business as we learn more about Coronavirus and its status in the UK. We continually monitor the advice provided by Public Health England, NHS and the Government website and distribute updates as needed.
We have provided personal hygiene packs for all field staff to help them protect themselves and others during this time, including materials to be able to properly disinfect their vehicles and the wider working environment.
Following the Prime Minister’s announcement on 23rd March 2020, we acknowledge the measures the government is putting in place to safeguard the UK population and health services.
Water Direct is still delivering services as normal, although with extra measures being taken to reduce risk to our workforce. All staff, especially those in frontline roles, have been made aware that Water Direct is an essential services provider and we will continue to provide our services in a resilient 24/7 manner.
We will continue to monitor the situation and provide updates as and when anything changes.
If you have any questions or require any further information, please don’t hesitate to get in touch. We can be contacted on 0345 345 1725 or via email to email@example.com.