In order to build and maintain trust and confidence in the water industry, Ofwat is asking water companies explicitly to set out how they will look after vulnerable customers in their PR19 business plans for 2020 to 2025. The industry regulator wants to see companies evidence how they will provide
Anglian Water invests in alternative supply solutions for customers, in partnership with Water Direct
Emergency water supplier Water Direct, has announced that Anglian Water has signed a new contract with them for alternative water supplies via the Nationwide Bottled Water Bank. Anglian Water covers the largest geographic area of all the water wholesalers in the UK, stretching from Grimsby all
The Nationwide Bottled Water Bank, a unique and innovative alternative water supply solution
There are ever-increasing customer service expectations on water wholesalers and a growing need to demonstrate appropriate and scalable alternative water supply solutions. Water Direct is a collaborator, working as an active partner with water wholesalers to ensure there are appropriate plans in
Hafren Dyfrdwy delivers further resilience with emergency water supply contract
Water Direct has announced that Hafren Dyfrdwy has become the latest water company to invest in its Nationwide Bottled Water Bank. The move secures emergency bottled water supplies to satisfy Hafren Dyfrdwy’s SEMD requirement in Powys and in the area around Wrexham, in the event of loss of water
June 2018 Ofwat Report, ‘Out in the Cold’: Water Direct’s Perspective
Like many other stakeholders in the water industry, we have read with great interest Ofwat’s ‘Out in the Cold’ report which outlines the UK water companies’ responses to the freeze following the ‘Beast from the East’ and subsequent thaw in late February and early March 2018. As contributors to