The Contingency Planning Blind Spot
Water supply interruptions are becoming increasingly common in the UK — and they often expose serious gaps in contingency planning, leaving businesses with costly, time-consuming disruptions.
If your business experiences a power cut, you know who to contact. Problem with your internet or network? You know who to call.
But what if one of your employees turns a tap to discover that no water comes out? Would you know what to do?
The answer might not be as straightforward as you would expect…If there is a water supply interruption and you are at home, you can call your water utility company. Water wholesalers have an obligation to sort the problem out for you. They will work to resolve the problem within a set timeframe to ensure you experience minimal disruption.
However, the same thing does not apply to businesses. Water wholesalers have no obligation to resolve supply interruptions for business customers in the same way.
Businesses in the UK are responsible for the continuity of their own water supply.
Unfortunately, many businesses do not realise this, finding out the hard way, when they are faced with the prospect of having no water and no plan for how to manage the situation.
The good news is that this can be avoided, providing you are willing to take a proactive approach, as temporary water supply specialist, Sven Parris (Water Direct), and water management expert, Neil Pendle (Waterscan) recently discussed. Together in an interview conducted by Waterscan, they identified several simple steps that businesses can take to avoid potential problems and be more prepared in the event of a water supply interruption, including making use of data and technology.
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