One of Water Direct’s unique value offerings is its nationwide reactive ability and this represents a significant part of the work we do with most of the water utility companies in the UK.
Did you know we also provide a broad suite of support services to these clients on a planned basis too?
Working towards challenging targets around reduced leakage, reduced supply interruption time and measured improvement in customer experience, water wholesalers have committed billions of pounds in their AMP7 investment programs to repair, renew and replace assets between 2020 and 2025.
This work will be done under the scrutiny of Ofwat, the industry at large and of course the customer, whose voice will be more clearly heard through the C-Mex mechanism. This will help incentivise water companies to continue to provide an excellent experience to their customers.
In addition to the significant work that needs to be done through AMP7 of course, there is the ongoing program of general maintenance to the network and new equipment installation that generates a need for Water Direct’s planned services.
How can our wholesaler partners benefit from our wider suite of services?
What if we could help avoid interruption to supply during that planned maintenance too? The good news is we can, and do so on a regular basis;
We’ve provided temporary water tank and infrastructure installation including Reg. 31 compliant storage solutions, designed to replicate service reservoirs and keep entire District Metred Area (DMA) zones on supply whilst cleaning or repair work is undertaken.
We’re often commissioned by water wholesalers to provide site-specific contingency plans for sensitive sites such as hospitals and prisons, and short-term bag-in-a-box solutions like the Aqube and Arlingtons.
Don’t wait for an unplanned interruption to organise alternative water supplies.
Among the water logistics solutions that we offer, our planned network injection service is among the most unique and useful, with improved measures of customer service and reduction in supply interruption times high on the agenda. Our technique provides continuous supply of water during planned work and means customers may not need to be off supply at all.
Network injections, what are they?
We’ve developed our safe network injection process over many years as an innovative means to provide that surrogate supply during an interruption, on both a planned and emergency basis. By deploying our state-of-the-art tankers in advance, an alternative supply is instated before the usual supply is switched off, keeping the affected area on supply while essential work is carried out.
Our vehicles are equipped with specialist pumps that inject water directly into the mains network at a pre-defined pressure and flow rate. Once programmed with the desired parameters, the system will read the pressure and flow rates and automatically adjust accordingly.
The system will take control of the tanker and shut the engine down when demand is reduced to a certain level, eliminating unnecessary idling and reducing noise pollution and CO2. Whilst in sleep mode, the pump continues to monitor and will wake up when demand increases again, bringing the mains up to the desired pressure or flow rate.
Water Direct has pioneered safe network injections and it’s the sort of activity we undertake daily.
The safety and integrity of the network is paramount during network injections, since it’s easy to cause damage if the right precautions aren’t taken and our technique reduces the risk of network shock and over-pressurisation.
What can we do for you?
With more than 20 years’ experience in the industry we invite our partners to come to us with a temporary water supply challenge so that we can help them find a solution. If you would like to know more about any of our support services, please contact us today.