1. Governance & ownership

Score your governance and ownership from 1-5

Ad hoc
No clear owner; response is reactive and informal

Aware
Responsibility is loosely understood but not formally assigned

Defined
Named owner, roles and escalation routes documented

Managed
Cross-functional ownership established, responsibilities understood and reviewed

Assured
Board oversight in place, KPIs tracked, resilience embedded into governance and business plans

2. Risk & dependency mapping

Score your risk & dependency mapping from 1-5

Ad hoc
No site-level understanding of critical water uses

Aware
Some critical uses recognised, but mapping is incomplete

Defined
Critical water uses documented; time-to-impact broadly understood

Managed
Site dependencies mapped in detail, including priority processes and operational tolerances

Assured
Live risk view maintained, scenario library developed, dependencies stress-tested regularly

3. Water usage profile & minimum needs

Score your water usage profile & minimum needs from 1-5

Ad hoc
No quantified view of minimum water volume or quality requirements

Aware
Approximate needs understood for some activities only

Defined
Minimum volume and quality needs defined for critical operations

Managed
Demand profile segmented by process, site zone or function, with prioritisation agreed

Assured
Requirements modelled by scenario, including seasonal variation, incident type and water quality constraints

4. Monitoring & early warning

Score your monitoring & early warning from 1-5

Ad hoc
Issues identified only after complaints or operational failure

Aware
Limited site awareness and manual checks; warnings may be delayed

Defined
Basic monitoring and alert mechanisms in place

Managed
Monitoring integrated into operational review with clear trigger thresholds and reporting

Assured
Predictive triggers, dashboard reporting and integrated monitoring support early intervention

5. Preventative measures

Score your preventative measures from 1-5

Ad hoc
Reactive maintenance only; no routine resilience controls

Aware
Some preventative checks carried out, but inconsistently

Defined
Planned inspections and baseline controls in place

Managed
Preventative programme established, including routine hygiene, integrity and condition checks

Assured
Comprehensive assurance programme including leak detection, backflow controls, storage hygiene and performance review

6. Response playbook and staff readiness

Score your response playbook and staff readiness from 1-5

Ad hoc
Response improvised; knowledge held by individuals

Aware
Some actions understood locally, but no consistent playbook

Defined
Response playbook exists; key staff briefed; out-of-hours contacts in place

Managed
Teams trained, response roles clear, mobilisation steps understood and exercised

Assured
Roles rehearsed, multi-team response embedded, out-of-hours coverage and AWS mobilisation assured

7. Alternative supply readiness

Score your alternative supply readiness from 1-5

Ad hoc
No pre-arrangements; same-day response uncertain

Aware
Informal supplier awareness, but no structured readiness

Defined
Pre-qualified suppliers identified; access routes and basic requirements confirmed

Managed
Alternative supply options assessed and planned, with mobilisation expectations defined

Assured
Contracted readiness in place with assured arrangements, clear dispatch windows and operational integration

8. Incident command & comms

Score your incident command & comms from 1-5

Ad hoc
Communications improvised during incidents

Aware
Some contacts and draft messages exist, but not coordinated

Defined
Stakeholder communication plan and templates prepared

Managed
Incident command structure defined, communication cadence agreed, roles understood

Assured
Crisis playbook established, evidence packs maintained and communications managed consistently under pressure

9. Testing & continuous improvement

Score your testing & continuous improvement from 1-5

Ad hoc
No formal testing or lessons learned activity

Aware
Occasional reviews after incidents, but little structured follow-up

Defined
Annual tabletop or drill completed with documented review

Managed
Testing programme in place, with actions tracked and plans updated

Assured
Regular drills, audits and measurable improvement cycles demonstrate sustained resilience maturity

10. External coordination

Score your external coordination from 1-5

Ad hoc
No confirmed utility, supplier or access arrangements

Aware
Key contacts known, but coordination remains informal

Defined
Utility and supplier contacts documented; site access routes confirmed

Managed
Escalation pathways agreed with external partners and reviewed periodically

Assured
Permits, access arrangements and escalation routes pre-agreed; external partners aligned to response expectations

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