Water Direct
Bottled Water
This page provides more information about our Courtesy Bottled Water - whether supplied during a water supply interruption, or purchased directly for commercial use, Water Direct bottled water provides safe drinking water when and where it is needed.
Why you may have received Courtesy Water
Our bottled water, labelled Courtesy Water, may be supplied for a range of reasons, including a temporary interruption to mains supply, planned maintenance, emergency response, resilience planning, commercial operations or bulk drinking water requirements.
In some cases, bottled water is arranged by a local water company.
In others, it may be purchased directly from Water Direct by businesses, organisations or other customers requiring safe drinking water at scale.
Who are Water Direct?
Water Direct is a UK specialist in alternative and emergency drinking water supply.
We provide bottled water, tankered water and temporary water infrastructure for water utilities, commercial customers, public sector organisations, events, facilities, construction sites and other environments where safe, reliable drinking water is required.
If you've received bottled water due to a supply issue
Water supply interruptions can occur for many reasons — including:
- Burst or damaged pipes
- Equipment or network failures
- Severe weather or flooding
- Power cuts or planned maintenance
- A water quality issue
Your local water company is working hard to restore normal supply as quickly as possible. In the meantime, they may:
- Use tankers to refill reservoirs or boost the network
- Set up bottled water collection points in affected areas
- Deliver bottled water directly to customer homes
Please note that in some situations, your water company may provide bottled water purely as a precaution, even if your mains supply has not been fully interrupted.
Commercial Bottle Water Supply
Water Direct also supplies bottled water directly to commercial customers and organisations requiring safe drinking water for planned, operational or contingency use.
This may include:
Events and festivals
Facilities management
Construction and infrastructure sites
Public sector and community locations
Business continuity planning
Emergency preparedness
Bulk drinking water requirements
For commercial bottled water enquiries or bulk orders, please contact Water Direct directly.
How to use your bottled water
Water Direct bottled water is safe to drink.
It can be used for drinking, food preparation, and essential hygiene where appropriate. If your bottled water has been supplied as part of an incident response, please follow any guidance provided by your water company or the relevant organisation managing the supply.
Stay updated
If your bottled water has been supplied by a water company, please check their official website, customer updates, or social media channels for the latest information.
For bottled water purchased directly from Water Direct, please contact our team for support with your order, delivery or future supply requirements.