WaterTight
Assured water resilience for operationally critical sites.
When water supply fails, the cost of delay escalates quickly. WaterTight is Water Direct’s contract-based assured response service- turning water disruption from an unmanaged operational risk into a defined, contract-backed continuity capability.
Contingency you can count on
Most organisations treat water as a utility — until it fails. WaterTight turns water disruption into a governed business continuity control, with the same discipline applied to power resilience and IT incident response.
Designed for organisations where water loss creates immediate operational, compliance or customer risk, WaterTight replaces best-efforts contingency with a defined, auditable response capability. Through a contract-based model, we assess your site, define your response requirements and secure assured access to emergency water supply when an incident occurs.
The result is less uncertainty, faster mobilisation and greater protection against downtime, compliance disruption and customer impact.
Your Assured Response
WaterTight
A resilience service built for real-world disruption
WaterTight sets a new standard in water contingency planning, offering a complete assured response solution that keeps your business operational during any water supply incident. Our WaterTight plans include:
- Site-specific resilience assessment and contingency planning – We assess your site, water dependency and operational vulnerabilities to define the right response model before an incident occurs.
- Guaranteed emergency supply response – Mobilisation from as little as 4 hours via tankers, bottled water, bowsers or temporary storage — based on the level of assurance you choose.
- 24/7 specialist incident support – Our teams are ready to coordinate response at any time, helping you protect operations, maintain compliance and reduce customer impact.
Why Organisations Choose WaterTight
Industry-Leading Response Assurance
WaterTight gives you a prioritised response backed by dedicated resources and defined service levels, helping you stay in control even during peak demand or widespread incidents.
Bespoke Contingency Planning
Every site is different. We develop tailored resilience plans based on your operational needs, water dependency, access requirements and continuity priorities.
Multi-Channel Water Delivery
WaterTight provides the delivery model your site needs, from bulk tankering to bottled water and static tanks. This gives you a flexible and scalable response across different incident types and operational environments.
Expert Support & Assurance
Our expertise helps ensure your arrangements are practical, robust and aligned to recognised standards, giving you more than emergency supply — and a stronger continuity capability.
How We Set your Guaranteed SLA
SLA Guarantee
We only commit to an SLA once our capacity model confirms it is operationally achievable for your site.
That means your SLA is not based on a generic promise. It is based on a structured assessment of your site requirements, delivery constraints and the proven capability of Water Direct and our audited delivery network. Each SLA is built through a five-step process:
1. Identify requirements – We define your use case, required water volumes, site constraints and operational complexity.
2. Evaluate response -We model the full mobilisation timeline, including loading, travel, site access, set-up and delivery.
3. Confirm capacity – We validate deliverable capacity across Water Direct and our experienced, audited partners in your area.
4. Set the SLA tier – We match the right tier to your required dispatch window and volume needs — or recommend the nearest option.
5. Contract and assure – We contract the SLA, reserve capacity and track performance against agreed service levels.
Understand your Readiness in 30 Days
Most organisations cannot clearly define how they would operate if water supply was lost for 24 hours.
WaterTight helps you close that gap by moving from reactive contingency to assured readiness.
Our Water Resilience Maturity Index gives leadership teams a practical way to assess current preparedness, identify the most important gaps and understand the level of assurance their sites require.
Choose the Level of Assurance that Matches your Operational Risk
Silver
Essential Preparedness
Best for lower-risk sites needing a defined contingency plan and access to emergency response.
- Membership to the Nationwide Bottled Water Bank.
- Initial site assessment and needs analysis.
- Site contingency plan & site preparedness audit for 1 site.
- Guaranteed emergency response on a 24hr SLA.
- 5% discount on banded planned rates.
- No premium charge rate for emergency call outs.
Gold
Enhanced Business Continuity
Best for sites where downtime creates material operational or customer impact.
- Membership to the Nationwide Bottled Water Bank.
- Individual site assessment and needs analysis.
- Bespoke site contingency plan & site preparedness audit.
- One call out per year = 1 x 30,000l water delivery max 12 hr shift.
- Guaranteed emergency response on a 12hr SLA.
- 7.5% discount on banded planned rates.
- No premium charge rate for emergency call outs.
Platinum
Advanced Resilience
Best for multi-site or higher-dependency operations requiring faster assured response and greater standby capacity.
- Membership to the Nationwide Bottled Water Bank.
- Multi-site (max 2 sites) site assessment and needs analysis.
- Bespoke site contingency plan & multi-site preparedness audit.
- Two call outs per year, up to 60,000 litre water per 12 hrs.
- Safeguarded guaranteed emergency response on a 8hr SLA.
- 10% discount on banded planned rates.
- No premium charge rate for emergency call outs.
Black
Ultimate Resilience & Response
Best for business-critical estates where water disruption is unacceptable and response assurance must be highest.
- Membership to the Nationwide Bottled Water Bank.
- Multi-site (max 5 sites) site assessment and needs analysis.
- Bespoke site contingency plan & multi-site preparedness audit.
- From three call outs per year up to 90,000 litre water per 12 hrs.
- Safeguarded guaranteed emergency response within a 4hr SLA.
- Preferential rates on banded planned rates.
- No premium charge rate for emergency call outs.
Business Case for WaterTight
Operational Continuity
Reduce downtime and maintain critical operations with a resilience plan and assured response model built around your site’s real water dependency.
Response Assurance
Move from uncertainty to defined mobilisation, with guaranteed support, clear service levels and access to emergency supply when it matters most.
Commercial Protection
Minimise the cost of disruption through faster response, reduced operational losses and a planned approach to emergency water resilience.
Reputation & Compliance
Protect customer trust, service continuity and compliance performance through a faster, more controlled incident response.
